Trip Holidays Planner (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you use our website (tripholidaysplanner.com) or book travel services with us, how we use it, who we share it with, and the choices and rights available to you.
By using this website or making an enquiry or booking with us, you agree to the practices described in this policy.
1. Information We Collect
Information you give us directly. When you submit an enquiry form, request a quote, contact us on WhatsApp or email, or make a booking, we may collect:
- Name and traveller names as per government ID
- Phone number, WhatsApp number and email address
- City or country of residence
- Travel details — destinations, travel dates, number and ages of travellers, hotel and transport preferences, dietary or accessibility requirements
- Identity or travel documents where a service genuinely requires them (for example passport details for international bookings or visa assistance)
- Any other information you choose to include in your message
Information collected automatically. Like most websites, we automatically receive limited technical information when you browse, including IP address, browser type and version, device type, pages viewed, time spent on pages, and the site or search engine you arrived from. This is used in aggregate to understand how the site is used and to keep it secure and working correctly.
2. How We Use Your Information
- To respond to your enquiry and prepare and share travel quotes and itineraries
- To make and manage your bookings with hotels, transport operators, airlines, guides and other travel suppliers
- To provide customer support before, during and after your trip
- To process payments and issue invoices and receipts
- To send booking confirmations, travel documents, and important service updates relating to your trip
- To assist with visa documentation where you have requested that service
- To improve our website, tour packages and customer service
- To comply with legal, tax and regulatory obligations
- To send offers or travel updates, where you have chosen to receive them
3. Payment Information
We do not collect or store your full card, CVV, UPI PIN, or net-banking credentials on this website. Payments are made through recognised payment channels or directly to our business account, and any online card or UPI payment is processed by the relevant payment provider or bank under their own security standards and privacy terms. We retain only transaction records such as amount, date, reference number and booking reference, which we need for accounting and for your booking.
4. Sharing Your Information
Delivering a trip necessarily involves sharing certain details with the suppliers who provide it. We share only what is required, and we do not sell your personal information to anyone.
- Travel suppliers — hotels, transport providers, airlines, cruise operators, local guides and activity operators, so your booking can be confirmed and delivered
- Visa and documentation authorities — embassies, consulates or authorised visa processing agencies, only where you have asked us to assist with a visa
- Payment and banking partners — to process and reconcile payments
- Service providers — our website hosting, email, analytics and communication tools, which process data on our behalf
- Legal and regulatory authorities — where disclosure is required by law, court order, or to establish or defend a legal claim
5. Cookies and Analytics
Our website uses cookies and similar technologies to keep the site working properly, remember your preferences, and understand how visitors use our pages. We may use analytics and advertising tools provided by third parties, such as Google Analytics and Meta (Facebook) tools, which set their own cookies and process data under their own privacy policies.
You can control or delete cookies at any time through your browser settings. Blocking some cookies may affect how parts of the website function.
6. Data Retention
We keep your information only as long as it is needed for the purposes described in this policy — typically for the duration of your booking and afterwards for the period required by tax, accounting and legal obligations. Enquiries that do not result in a booking are kept for a reasonable period so we can follow up, and are then deleted or anonymised.
7. Data Security
We use reasonable technical and organisational measures to protect your information, including secure HTTPS encryption on our website, access controls, and restricting access to traveller data to staff who need it to service your booking. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you may:
- Request access to the personal information we hold about you
- Ask us to correct information that is inaccurate or incomplete
- Ask us to delete information we no longer need to retain
- Withdraw your consent to marketing communications at any time
- Raise a grievance about how your information has been handled
To make any of these requests, contact us using the details in section 11. We may need to verify your identity before acting on a request. Please note that we may be unable to delete information that we are legally required to retain, or that is needed to complete a confirmed booking.
9. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information directly from children. Where children travel as part of a booking, their details are provided by a parent or guardian who is responsible for that information.
10. Third-Party Links
Our website may link to other websites, such as hotel or airline sites, review platforms, or social media pages. We are not responsible for the content or privacy practices of those websites, and we encourage you to read their privacy policies before providing them with your information.
11. Contact Us
If you have questions about this Privacy Policy, wish to exercise any of your rights, or want to raise a concern about how your data has been handled, please contact us:
- Trip Holidays Planner
- Nepali Kothi, 20/51-3, near Radisson Hotel, Varanasi Cantonment, Varanasi, Uttar Pradesh 221002, India
- Phone / WhatsApp: +91 8005373555
- Email: info@tripholidaysplanner.com
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal obligations. The revised policy will be posted on this page with a new effective date, and continued use of our website or services after that date means you accept the updated policy.